Dashboard - YourWelcome Support

Advance

Taking guest deposits

Booking Deposits allow you to pre-authorise additional guest payments

Rachael Woollard29th June 2019

Asking your guests about their stay

A survey is how you set up automated guest feedback

Rachael Woollard29th June 2019

Apply your check-in branding

Putting your company colours and logo on your check-in screens

Rachael Woollard29th June 2019

Adding Terms & Conditions

Terms and Conditions are the rental conditions your guests agree to.

Rachael Woollard28th June 2019

Configuring Advance Check-in Screens

Advance check-in screens allow your guests to check-in online.

Rachael Woollard28th June 2019

Branding your guest emails

You can add logos and colours to your guest messaging using branding templates.

Rachael Woollard28th June 2019

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Creating Messages For Your Guests

A workflow is a series of messages that are sent to your guests (based on specific rules).

Rachael Woollard28th June 2019

Terms & Conditions

Adding Terms & Conditions to different properties.

18th June 2019

Asking Your Guests About Their Stay

Create and download surveys.

18th June 2019

Customise Your Check-In Branding

The Advance Branding you choose here will also be used for your Advance Emails that you guest will receive throughout…

18th June 2019

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Check-in Screens

Adding different check-in screens for different bookings.

18th June 2019

Message Branding

Here you can create different branding templates to cater for all your messages you send to your guests.

18th June 2019

Create Or Select A Message Template

Here you can create an email or SMS message template, which can then be assigned to your Workflows.

18th June 2019

Organise Your Message Workflows

Here you can create your workflow templates which consist of a group of messages. Define the order, add delays in…

18th June 2019

Analytics

View Your Tablets Usage

Looking at your analytics over a six month period

18th February 2019

Bookings

Check Your Upcoming Bookings

This is where you can view any and all upcoming check-ins in advance.

5th August 2019

Verify Your Guests Identity

Track and manage the identification documents sent through by your guests.

3rd August 2019

Bookings Bookings Bookings Bookings

View Your Booking Calendar

You can see all the upcoming check-ins and check-outs on your calendar.

3rd August 2019

Check Your Upcoming Check-Outs

You can see all the upcoming check-outs in any of your properties.

1st August 2019

Housekeeping

Manage Your Housekeeping Tasks

Managing your housekeeping schedule and checklist.

25th March 2019

My Account

Profile

Enabling your Advance subscription

Advance subscriptions need to be applied to a property before they will work.

Rachael Woollard27th January 2019

Profile

Managing Subscriptions

To enable Advance, you need to assign your Advance subscriptions, and hit ‘Apply’ on the bottom to save your changes.…

Paul Loram23rd January 2019

Update Your Password

How to change your password.

18th January 2019

Configure Your Email Settings

How to change your email settings.

18th January 2019

Update Your Personal Information

You can change your main details on the My Details sub-category.

18th January 2019

Manage Your Subscriptions

This page will allow you to track, manage and upgrade your subscriptions.

4th January 2019

My Account My Account My Account My Account My Account My Account My Account

Manage Your Payments

Managing your payment and subscription details.

4th January 2019

Connected Services

Tablet

Connect & Enable Slack

Connect Account In order to connect Slack to your account, you need to install the YourWelcome app from the Slack…

Rachael Woollard19th January 2019

Profile

Enabling your Advance subscription

Advance subscriptions need to be applied to a property before they will work.

Rachael Woollard27th January 2019

Profile

Managing Subscriptions

To enable Advance, you need to assign your Advance subscriptions, and hit ‘Apply’ on the bottom to save your changes.…

Paul Loram23rd January 2019

Properties

Properties Properties Properties Properties

Archived Properties

Viewing and restoring archived properties.

18th July 2019

Property Guides

Adding, editing and removing any property guides across your properties.

18th July 2019

All Properties

Select a property from the list to view and amend the content your guests can see.

18th July 2019

Adding new properties

Properties are the beating heart of your dashboard.

Paul Loram7th July 2019

Services

Services Services Services

Orders

Orders will appear here when a guest places an order, or after you approve a pending request.

18th April 2019

Requests

When a user requests a service, their order will appear here until you have responded to it, or it is…

18th April 2019

My Services

Using the Services feature you can set up services to sell to your guests in your homes via YourWelcome's built-in…

18th April 2019

Tablet

Battery & WiFi List

Check the status of tablets in your properties.

18th May 2019

Survey Groups

Here you can create Tablet Survey Groups, which allow you to select which surveys will be shown on your properties.…

18th May 2019

Surveys

Below you will find the settings for your Tablet Surveys. To add surveys to your properties, first create them here,…

18th May 2019

Screensaver

Screensavers are a good way to keep your guests engaged with the tablet at all times.

18th May 2019

Recommendations

Sharing a list of local places with your guests is easy - add your favourite cafes, bars, restaurants and local…

18th May 2019

Tablet Branding

As a pro-host user, you can customise your YourWelcome tablet by changing our default colour scheme to your company’s own…

18th May 2019

Terms & Conditions

Adding different Terms and Conditions to different properties.

18th May 2019

Check-in Screens

You can add different check-in screens for different properties.

18th May 2019

Adding a property guide

Based on more than 1 million views, we suggest that you start by adding the 4 following property guides: Heating…

Rachael Woollard11th May 2019

Recording Videos

You don’t have to be Spielberg. Recording videos to add to your tablet is simple. In most cases, the camera…

Rachael Woollard11th May 2019

Checking in Your Guests

You can customise the screens that are shown during the check-in process. You can capture all sorts of details; all…

Rachael Woollard11th May 2019

Welcoming Your Guest

We’ve designed a number of features to help you welcome your guests and capture valuable contact information. With its screensaver…

Rachael Woollard10th May 2019

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Misc Settings

From here, you can make further changes to your tablet configuration, including hiding YourWelcome’s pre-loaded content.

5th May 2019

Home Screen Banners

These can be particularly great way of catching your guests attention and highlighting any services, partnerships, or discounts they can…

3rd May 2019

Tablet

Connect & Enable Slack

Connect Account In order to connect Slack to your account, you need to install the YourWelcome app from the Slack…

Rachael Woollard19th January 2019