Dashboard - YourWelcome Support

Advance

Taking guest deposits

Booking Deposits allow you to pre-authorise additional guest payments

Rachael Woollard29th June 2019

Advance

Asking your guests about their stay

A survey is how you set up automated guest feedback

Rachael Woollard29th June 2019

Advance

Apply your check-in branding

Putting your company colours and logo on your check-in screens

Rachael Woollard29th June 2019

Advance

Adding Terms & Conditions

Terms and Conditions are the rental conditions your guests agree to.

Rachael Woollard28th June 2019

Advance

Configuring Advance Check-in Screens

Advance check-in screens allow your guests to check-in online.

Rachael Woollard28th June 2019

Advance

Branding your guest emails

You can add logos and colours to your guest messaging using branding templates.

Rachael Woollard28th June 2019

Advance

Creating Messages For Your Guests

A workflow is a series of messages that are sent to your guests (based on specific rules).

Rachael Woollard28th June 2019

Advance

Terms & Conditions

Adding Terms & Conditions to different properties.

Alex Santos18th June 2019

Advance

Asking Your Guests About Their Stay

Create and download surveys.

Alex Santos18th June 2019

Advance

Customise Your Check-In Branding

The Advance Branding you choose here will also be used for your Advance Emails that you guest will receive throughout…

Alex Santos18th June 2019

Advance

Check-in Screens

Adding different check-in screens for different bookings.

Alex Santos18th June 2019

Advance

Message Branding

Here you can create different branding templates to cater for all your messages you send to your guests.

Alex Santos18th June 2019

Advance

Create Or Select A Message Template

Here you can create an email or SMS message template, which can then be assigned to your Workflows.

Alex Santos18th June 2019

Advance

Organise Your Message Workflows

Here you can create your workflow templates which consist of a group of messages. Define the order, add delays in…

Alex Santos18th June 2019

Analytics

View Your Tablets Usage

Looking at your analytics over a six month period

Alex Santos18th February 2019

Bookings

Check Your Upcoming Bookings

This is where you can view any and all upcoming check-ins in advance.

Alex Santos5th August 2019

Bookings

Verify Your Guests Identity

Track and manage the identification documents sent through by your guests.

Alex Santos3rd August 2019

Bookings

View Your Booking Calendar

You can see all the upcoming check-ins and check-outs on your calendar.

Alex Santos3rd August 2019

Bookings

Check Your Upcoming Check-Outs

You can see all the upcoming check-outs in any of your properties.

Alex Santos1st August 2019

Housekeeping

Manage Your Housekeeping Tasks

Managing your housekeeping schedule and checklist.

Alex Santos25th March 2019

My Account

My Account Profile

Enabling your Advance subscription

Advance subscriptions need to be applied to a property before they will work.

Rachael Woollard27th January 2019

My Account Profile

Managing Subscriptions

To enable Advance, you need to assign your Advance subscriptions, and hit ‘Apply’ on the bottom to save your changes.…

Paul Loram23rd January 2019

My Account

Update Your Password

How to change your password.

Alex Santos18th January 2019

My Account

Configure Your Email Settings

How to change your email settings.

Alex Santos18th January 2019

My Account

Update Your Personal Information

You can change your main details on the My Details sub-category.

Alex Santos18th January 2019

My Account

Manage Your Subscriptions

This page will allow you to track, manage and upgrade your subscriptions.

Alex Santos4th January 2019

My Account

Manage Your Payments

Managing your payment and subscription details.

Alex Santos4th January 2019

Connected Services

Mews

Integrating Mews with YourWelcome YourWelcome has always been a powerful tool to help your guests learn about your home and…

YourWelcome9th November 2020

Connected Services

Connected Accounts

Automate your check-ins and unlock new features by connecting to other services.

Alex Santos18th March 2020

Connected Services

Connect Slack To Your Properties

Instant Messaging This guide will enable you to set up the “chat” feature for each of your properties. Using instant-messaging…

Rachael Woollard3rd January 2019

Connected Services

Introduction to Connected Services

Selecting and managing services on your account.

Alex Santos1st January 2019

Profile

My Account Profile

Enabling your Advance subscription

Advance subscriptions need to be applied to a property before they will work.

Rachael Woollard27th January 2019

My Account Profile

Managing Subscriptions

To enable Advance, you need to assign your Advance subscriptions, and hit ‘Apply’ on the bottom to save your changes.…

Paul Loram23rd January 2019

Properties

Archived Properties

Viewing and restoring archived properties.

Alex Santos18th July 2019

Properties

Property Guides

Adding, editing and removing any property guides across your properties.

Alex Santos18th July 2019

Properties

All Properties

Select a property from the list to view and amend the content your guests can see.

Alex Santos18th July 2019

Properties

Adding new properties

Properties are the beating heart of your dashboard.

Paul Loram7th July 2019

Services

Orders

Orders will appear here when a guest places an order, or after you approve a pending request.

Alex Santos18th April 2019

Services

Requests

When a user requests a service, their order will appear here until you have responded to it, or it is…

Alex Santos18th April 2019

Services

My Services

Using the Services feature you can set up services to sell to your guests in your homes via YourWelcome's built-in…

Alex Santos18th April 2019

Tablet

Battery & WiFi List

Check the status of tablets in your properties.

Alex Santos18th May 2019

Tablet

Survey Groups

Here you can create Tablet Survey Groups, which allow you to select which surveys will be shown on your properties.…

Alex Santos18th May 2019

Tablet

Surveys

Below you will find the settings for your Tablet Surveys. To add surveys to your properties, first create them here,…

Alex Santos18th May 2019

Tablet

Screensaver

Screensavers are a good way to keep your guests engaged with the tablet at all times.

Alex Santos18th May 2019

Tablet

Recommendations

Sharing a list of local places with your guests is easy - add your favourite cafes, bars, restaurants and local…

Alex Santos18th May 2019

Tablet

Tablet Branding

As a pro-host user, you can customise your YourWelcome tablet by changing our default colour scheme to your company’s own…

Alex Santos18th May 2019

Tablet

Terms & Conditions

Adding different Terms and Conditions to different properties.

Alex Santos18th May 2019

Tablet

Check-in Screens

You can add different check-in screens for different properties.

Alex Santos18th May 2019

Tablet

Adding a property guide

Based on more than 1 million views, we suggest that you start by adding the 4 following property guides: Heating…

Rachael Woollard11th May 2019

Tablet

Recording Videos

You don’t have to be Spielberg. Recording videos to add to your tablet is simple. In most cases, the camera…

Rachael Woollard11th May 2019

Tablet

Checking in Your Guests

You can customise the screens that are shown during the check-in process. You can capture all sorts of details; all…

Rachael Woollard11th May 2019

Tablet

Welcoming Your Guest

We’ve designed a number of features to help you welcome your guests and capture valuable contact information. With its screensaver…

Rachael Woollard10th May 2019

Tablet

Misc Settings

From here, you can make further changes to your tablet configuration, including hiding YourWelcome’s pre-loaded content.

Alex Santos5th May 2019

Tablet

Home Screen Banners

These can be particularly great way of catching your guests attention and highlighting any services, partnerships, or discounts they can…

Alex Santos3rd May 2019

Connected Services Tablet

Connect & Enable Slack

Connect Account In order to connect Slack to your account, you need to install the YourWelcome app from the Slack…

Rachael Woollard19th January 2019