Instant Messaging

This guide will enable you to set up the “chat” feature for each of your properties. Using instant-messaging built in to the tablet app, guests will be able to communicate with you and your team – sharing messages and pictures.

To achieve this, we have built an integration with Slack.

Download Slack: Slack software is available across all major platforms (including your web browser, and apps for Windows, Mac, Android & iOS), meaning that you will be communicate with guests from any device.
Connect & Enable Slack: In order to connect Slack to your account, you need to install the YourWelcome app from the Slack app store.
Communicating with Guests: As soon as a channel exists for a property, the “chat” menu option will be visible to guests using the tablet in that property.
Manage Notifications: Configure your notifications, so you never miss a message.
If you have finished setting up Advance, what’s next?