Connect Account

In order to connect Slack to your account, you need to install the YourWelcome app from the Slack app store. You can search for this yourself in the Slack app directory, or follow the instructions below.

Set up a slack workspace: When you join a workspace, you need to create a Slack account using your email address.
Go to the Connected Accounts page and connect to Slack: Once you have successfully connected to Slack it will appear as a ‘connected account’.
Select a Workspace to install the Slack App to (Slack only allow 10 apps on free teams).
You will be redirected back to the YourWelcome site and Slack is now connected to your account.

Setting Up Properties & Channels

Before they show up as channels, you will need to add a nickname to each of the properties that you want to communicate with. Your nicknames should be a maximum of 21 characters, as that’s the maximum length for a Slack channel name.

Any nickname longer than 21 characters will be truncated (abbreviated) and might cause clashes with other similarly named properties.

Creating a Workflow

Slack uses channels to keep conversations separate

The YourWelcome Slack app will automatically create a Slack channel for each of your properties, providing it has a nickname (which you can set when editing the address). Each channel is named using the nickname of the property – if you can see a channel in Slack, that property is now chat enabled.

Don’t worry – your nicknames and channel names are for internal use only and are not shown to your guests at any point. Please note that nicknames should be kept to a maximum of 21 characters, as if they are longer, Slack will abbreviate them and this may then clash with an abbreviated version from a similarly nicknamed property. Having 2 properties with the same nickname on Slack (because they have been automatically shortened for being over 21 characters) may then confuse Slack in to potentially sending messages to the wrong properties.

Channel Topic

Creating a Workflow

e.g. We monitor this chat between 9am and 6pm

You have limited options available to customise the channel, but we would recommend setting the “topic” to let your guests know the (local) hours between which you are monitoring chat.

Next up: Communicating with guests