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What Your Guests Can See

As soon as a channel exists for a property, the “chat” menu option will be visible to guests using the tablet in that property.

Only messages that are sent between you and the guest during their booking – they can’t see any messages prior to their check-in.

  • The name & profile photo of every team member that they receive a message from
  • A visual indication of when you’re typing a response
Creating a Workflow

Slack uses channels to keep conversations separate

Creating a Workflow

Every message sent between you and that property, from all guests will show here.

  • Guest name: This will use the name of the primary guest – what they entered when they checked in
  • Guest language setting: This appears after the guest name as a flag emoji
Next up: Manage notifications