Managing Notifications
Slack will notify you each time a guest is trying to get in touch, whether you're near your computer or…
Enable Requests
Overview This guide has been written to help you enable the approvals feature on services that you have set up…
matthewhorne18th March 2020
Housekeeping
Overview JTNDYSUyMGhyZWYlM0QlMjIlMjNvdmVyJTIyJTNFJTNDJTJGYSUzRQ==YourWelcome’s Housekeeping Checklist enables you to manage your turnover process remotely. You provide a simple and easy-to-use list of…
matthewhorne18th March 2020
Approving Guest Service Requests
The approvals process is simple to set up, enabling you to take full control over which services you can fulfill.…
matthewhorne18th March 2020
Frequently Asked Questions
YourWelcome is a subscription service, providing a full journey guest engagement tool, from booking, to post departure, via a customisable…
How To Approve Requests
Overview This guide has been published to help you understand the approvals process so that you can start accepting orders…
matthewhorne13th March 2020
What Is Slack?
Slack is an instant-messenger designed for communication among professional teams. Their software is available across all major platforms (including apps…
matthewhorne28th February 2020
Communicating with Guests
What Your Guests Can See As soon as a channel exists for a property, the “chat” menu option will be…
Rachael Woollard19th February 2020
Tablet Quick-Start Guide
After you have followed everything in this guide, your tablets will be 100% guest-ready.
Rachael Woollard7th February 2020
Resetting YourWelcome Tablets
Sometimes things go wrong - and the best method to get them working again is to reset the device.
Rachael Woollard30th January 2020
Advance Quick-Start Guide
This quick-start guide will walk you how to send emails to your guests - automatically.
Rachael Woollard28th January 2020
Enhancing your Advance subscription
Once you have configured and enabled Advance, there are improvements you can make to further streamline your bookings.
Rachael Woollard27th January 2020
Message Workflows FAQ
Email messages to guests can be grouped into workflows - find out more here.
Paul Loram22nd January 2020
Check Your Upcoming Bookings
This is where you can view any and all upcoming check-ins in advance.
Verify Your Guests Identity
Track and manage the identification documents sent through by your guests.
View Your Booking Calendar
You can see all the upcoming check-ins and check-outs on your calendar.
Check Your Upcoming Check-Outs
You can see all the upcoming check-outs in any of your properties.
Property Guides
Adding, editing and removing any property guides across your properties.