General Resources

YourWelcome Tablets Cleaning Guide

Below are our recommended guidelines for cleaning and disinfecting YourWelcome Tablets between guest stays. What You Need Alcohol-based cleaning sprays…

YourWelcome24th June 2020

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Help: Advance

← Back To Help YourWelcome Advance Online Check-In & Guest Verification YourWelcome Advance is an automated check-in system for your…

18th March 2020

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Services

Sell your own services, directly to guests. Learn how to set up products and services on YourWelcome’s built-in sales platform.

18th March 2020

General Resources

Data Collection & GDPR

We’ve introduced new tools to ensure that your business is GDPR compliant, and to help you explain (to your guests)…

18th March 2020

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Reservations Calendar

Manage bookings and view your check-ins – learn how to make use of one of YourWelcome’s most powerful features.

18th March 2020

General Resources

Quick Start Guide

Set up your device for the first time. If you follow everything in this guide, your tablets will be 100%…

matthewhorne18th March 2020

General Resources

Connect & Enable Slack

Follow these instructions to get your Workspace set up and enable Slack for your properties.

18th March 2020

General Resources

Slack

How to configure the messaging feature that enables you to communicate with your guests, sharing photos and messages instantly. Find…

18th March 2020

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Managing Notifications

Slack will notify you each time a guest is trying to get in touch, whether you're near your computer or…

18th March 2020

General Resources

Enable Requests

Overview This guide has been written to help you enable the approvals feature on services that you have set up…

matthewhorne18th March 2020

General Resources

Overview JTNDYSUyMGhyZWYlM0QlMjIlMjNvdmVyJTIyJTNFJTNDJTJGYSUzRQ==YourWelcome’s Housekeeping Checklist enables you to manage your turnover process remotely. You provide a simple and easy-to-use list of…

matthewhorne18th March 2020

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Approving Guest Service Requests

The approvals process is simple to set up, enabling you to take full control over which services you can fulfill.…

matthewhorne18th March 2020

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Frequently Asked Questions

YourWelcome is a subscription service, providing a full journey guest engagement tool, from booking, to post departure, via a customisable…

13th March 2020

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How To Approve Requests

Overview This guide has been published to help you understand the approvals process so that you can start accepting orders…

matthewhorne13th March 2020

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What Is Slack?

Slack is an instant-messenger designed for communication among professional teams. Their software is available across all major platforms (including apps…

matthewhorne28th February 2020

General Resources